US & CANADA: 855-452-7900
MONDAY – FRIDAY
10 AM – 6 PM (EST)
CONTACT US
US & CANADA PHONE: 855-452-7900
INTERNATIONAL: 1-734-822-0019
OFFICE HOURS:
M-F / 10AM – 6PM (EST)
“DOES YOUR MOTHER KNOW?” ~ ABBA (1979)
RESERVATIONS
WHAT’S INCLUDED IN MY RESERVATION?
ALL RESERVATIONS INCLUDE:
- ALL-INCLUSIVE SUITE FOR 5 NIGHTS
- GROUND TRANSPORTATION TO/FROM THE RESORT
- ACCESS TO ALL CONCERTS, EVENTS & ACTIVITIES
- CELEBRITY GUEST MEET & GREETS
- ON-SITE FOOD & BEVERAGE (INCLUDING ALCOHOL)
- STANDARD GRATUITIES (TIPS OPTIONAL)
- 24 HR ROOM SERVICE
- WIFI AND ROOM CALLS TO THE US AND CANADA
- UNLIMITED DOWNLOAD OF PROFESSIONAL PHOTOS
- ACCESS TO PRIVATE FACEBOOK GROUPS
- NON-MOTORIZED WATERSPORTS
- SOUVENIR WRISTBAND
- SOUVENIR T-SHIRT
STANDARD ROOM AMENITIES …
- BALCONY OR TERRACE
- SATELLITE TELEVISION
- PLUSH BATHROBES & SLIPPERS
- 24-HOUR ROOM SERVICE
- HYPOALLERGENIC PHABULOUS BED™
- YOUR SOUNDTRACK™
- PH SPA™ BATH AMENITIES
- COFFEE MAKER
- CEILING-MOUNTED RAIN SHOWER
- SAFE
- HAIRDRYER
- HIGH-SPEED WI-FI
- MINI BAR
- IRON/STEAMER
ARE GRATUITIES INCLUDED?
YES, GRATUITIES ARE INCLUDED IN THE COST OF YOUR VACATION. HOWEVER, THERE IS A SLIGHT DIFFERENCE BETWEEN A GRATUITY AND A TIP.
A GRATUITY IS A SUM OF MONEY PAID IN RETURN FOR A SERVICE, WHILE A TIP IS AN OPTIONAL AMOUNT OF MONEY GIVEN AS A TOKEN OF APPRECIATION FOR SOMEONE’S WORK. THE GRATUITY IS CALCULATED PER GUEST PER DAY AND IS TYPICALLY AROUND $10 PER PERSON. THIS AMOUNT IS THEN DISTRIBUTED TO VARIOUS STAFF MEMBERS, INCLUDING BARTENDERS, ROOM SERVICE STEWARDS, BAGGAGE HANDLERS, RESTAURANT STAFF, AND OTHER LOWER-PAID EMPLOYEES, ACCORDING TO THE RESORT’S PREDETERMINED FORMULA.
ALTHOUGH YOU ARE NOT REQUIRED TO OFFER ADDITIONAL TIPS, YOU ARE WELCOME AND ENCOURAGED TO DO SO FOR PERSONAL SERVICE.
WHAT’S NOT INCLUDED IN MY RESERVATION?
- AIRFARE
- PERSONAL EXPENSES SUCH AS SOUVENIRS & MERCH
- EXCURSIONS
- TRAVEL INSURANCE (RECOMMENDED)
- MOTORIZED WATER SPORTS, SCUBA OR TRAINING LESSONS
- RESORT ADD-ON SERVICES SUCH AS SPA SERVICES
WHAT DAY/TIME IS CHECK-IN/CHECK-OUT?
CHECK-IN IS AT 11:00 AM ON NOVEMBER 4TH.
CHECK-OUT IS AT 11:00 AM ON NOVEMBER 9TH.
WE OFFER XTRA NIGHTS TO XTEND YOUR STAY. YOU MAY RESERVE UP TO 3 DAYS PRIOR & POST EVENT. XTRA NIGHTS CAN BE ADDED FROM YOUR ROOM BOOKING PAGE PRIOR TO CHECK-OUT.
- NOVEMBER 4TH EVENTS:
- WELCOME DINNER 5:00 PM
- KICK-OFF EVENT (FOAM POOL PARTY) 8:00 PM
- NOVEMBER 9TH EVENTS:
- NO EVENTS SCHEDULED
WHAT IS THE DIFFERENCE BETWEEN STANDARD & STAR CLASS?
STAR CLASS RESERVATIONS INCLUDE ALL STANDARD AMENITIES, PLUS …
- FIRST ENTRY INTO CONCERT HALL
- VIP CONCERT VIEWING AREA
- VIP CONCERT LOUNGE WITH PRIVATE BAR
- PERSONAL BUTLER
- PREFERRED ROOM LOCATIONS
- PRIVATE POOL FOR STAR CLASS GUESTS
- NIGHTLY TURNDOWN SERVICE
- PREFERENTIAL RESTAURANT RESERVATIONS
- PERSONALIZED CHECK-IN AND CHECK-OUT
- EARLY CHECK-IN AND LATE CHECK-OUT (SUBJECT TO AVAILABILITY)
- PREMIUM DRINK MENU AVAILABLE IN STAR CLASS BAR & GRILL (SOME RESTRICTIONS APPLY
- DAILY CONTINENTAL BREAKFAST SERVICE IN THE STAR CLASS BAR & GRILL
- EVENING HORS D’OEUVRES AND AFTERNOON SNACKS, INCLUDING DECADENT DESSERTS IN STAR CLASS BAR & GRILL
- UPGRADED ROBES AND SLIPPERS IN ROOM
- EXCLUSIVE BEACH AREA WITH DEDICATED BAR AND WAITER SERVICE
- PREFERENTIAL PRICING ON SPA TREATMENTS (SOME RESTRICTIONS APPLY)
- SELECTION OF IN-SUITE LIQUOR (ONE BOTTLE PER 6-NIGHT STAY)
- UPGRADED MINIBAR RESTOCKED DAILY (ACCORDING TO CONSUMPTION)
- DISTINCTIVE RFID WRIST BRACELET
- DISTINCTIVE EVENT WRISTBAND
- UPGRADED MINIBAR RESTOCKED DAILY (ACCORDING TO CONSUMPTION)
- UPGRADED ROOM SERVICE MENU
- PILLOW MENU
- ADDITIONAL PRIVATE FITNESS CENTER WITH MODERN EQUIPMENT
- COMPLIMENTARY ACCESS TO FLOWRIDER SURF MACHINE (SOME RESTRICTIONS APPLY)
CAN I CALL TO MAKE MY RESERVATION?
YES, ABSOLUTELY! YOU CAN REACH US AT 855-452-7900 (US & CANADA) OR 1-734-822-0019 (INTERNATIONAL).
OUR OFFICE HOURS ARE M-F, 10AM -6PM (EST). IF IT IS OUTSIDE OF BUSINESS HOURS, PLEASE LEAVE A MESSAGE, AND WE WILL CALL YOU BACK THE NEXT BUSINESS DAY.
DO YOU OFFER A PAYMENT PLAN?
YES!
NEED A LITTLE MORE TIME TO PAY FOR YOUR ULTIMATE VACATION? WE UNDERSTAND AND CAN HELP! CHOOSE PAYMENT PLAN AS YOUR PAYMENT METHOD AND SECURE YOUR RESERVATION BEFORE WE SELL OUT!
OUR PAYMENT PLAN ALLOWS YOU TO PAY OVER SEVERAL INSTALLMENTS. JUST MAKE THE $1000 DOWN PAYMENT NOW, AND THE REMAINDER IS SPLIT OVER SEVERAL MONTHS.
AFTER MAKING THE INITIAL DOWN PAYMENT, YOU WILL BE SENT A CREDIT CARD AUTHORIZATION FORM TO BE FILLED OUT WITHIN 4 BUSINESS DAYS. THIS WILL INITIATE SUBSEQUENT PAYMENTS BEING CHARGED AUTOMATICALLY TO THE CARD PROVIDED.
ALL PAYMENT PLANS ADD A $400 ADMINISTRATION FEE TO THE ROOM COST.
PAYMENT PLAN SCHEDULE:
- 10-MONTH PLAN ENDS JAN 5
- 8-MONTH PLAN ENDS FEB 5
- 5-MONTH PLAN ENDS MAY 5
- 4-MONTH PLAN ENDS JULY 5
- 2-MONTH PLAN ENDS AUG 5
PAYMENTS ARE DUE ON THE 18TH OF EVERY MONTH*, STARTING WITH THE CONTRACT MONTH.
*ALL BALANCES MUST BE PAID BY OCTOBER 4TH.
WHAT HAPPENS AFTER I MAKE MY RESERVATION?
AFTER COMPLETING YOUR RESERVATION, YOU WILL RECEIVE AN EMAIL CONFIRMATION WITH FURTHER DETAILS.
I CAN’T FIND MY CONFIRMATION?
CHECK YOUR SPAM/JUNK FOLDERS. THE EMAIL ADDRESS WE SEND CONFIRMATIONS FROM IS INFO@80SINTHESANDS.ROCKS
IF YOU ARE STILL UNABLE TO LOCATE IT, GIVE US A CALL. MANY TIMES WE DISCOVER A TYPO OR AN OLD EMAIL WAS USED WHEN BOOKING. THOSE ARE SIMPLE FIXES, AND WE CAN CORRECT AND RESEND.
CAN I ADD A GUEST TO MY ROOM AFTER BOOKING?
YES!
IT’S NO PROBLEM TO ADD A GUEST TO YOUR ROOM. JUST GIVE US A CALL – ONCE WE CONFIRM AVAILABILITY, YOU CAN SUBMIT THE PRICE DIFFERENCE & ADD YOUR GUEST’S NAME TO THE RESERVATION.
NOTE: YOU CAN ALWAYS INCREASE THE HEADCOUNT ON A RESERVATION – HOWEVER, YOU CAN NOT DECREASE IT. FOR EXAMPLE, IF YOU BOOK FOR 2 PEOPLE, YOU MAY ADD UP TO 2 MORE PEOPLE TO YOUR ROOM. BUT, IF YOU BOOK FOR 4 PEOPLE, YOU MAY NOT DECREASE IT TO LESS (1, 2, OR 3 PEOPLE). IF YOU HAVE FRIENDS WHO ARE UNSURE OF THEIR AVAILABILITY AND YOU DON’T WANT TO MISS OUT WHILE WAITING ON THEM, BOOK THE ROOM FOR THE LOWEST GUARANTEED NUMBER OF GUESTS. YOU CAN ADD YOUR FRIENDS LATER (SUBJECT TO AVAILABILITY).
CAN I EXTEND MY STAY?
YES!
YOU CAN ADD UP TO 3 EXTRA NIGHTS BEFORE AND AFTER THE EVENT BY CLICKING THE ADD EXTRA NIGHTS BUTTON BELOW THE ROOM CATEGORY CART MENU.
- PURCHASING EXTRA NIGHTS THROUGH THE SANDS GUARANTEES TRANSFER TO AND FROM THE RESORT, AND IF BOOKED EARLY ENOUGH, WE WILL WORK ON CONFIRMING THE SAME ROOM FOR YOUR ENTIRE STAY.
- IF YOU PURCHASE EXTRA NIGHTS OUTSIDE OF THE SANDS (THROUGH THE RESORT OR A THIRD PARTY), YOU WILL BE RESPONSIBLE FOR YOUR OWN TRANSFER AND WILL BE SUBJECT TO MOVING ROOMS ON THOSE NIGHTS.
EXTRA NIGHTS ARE REFUNDABLE UP TO 30 DAYS BEFORE THE EVENT. WE STRONGLY SUGGEST PURCHASING EXTRA NIGHTS AS SOON AS POSSIBLE FOR THE BEST CHANCE OF STAYING IN THE SAME ROOM FOR THOSE NIGHTS.
ARE THERE ANY ADDITIONAL FEES?
AN ENVIRONMENTAL TAX OF $1.40 PER PERSON PER DAY IS ADDED TO ALL ROOM RESERVATIONS. THIS TAX IS DUE TO THE RESORT UPON CHECKOUT.
WE DO NOT HAVE ANY HIDDEN FEES. HOWEVER, THERE ARE FEES ASSOCIATED WITH ADMINISTRATIVE TASKS WE DO NOT PLAN FOR. THE FOLLOWING AVOIDABLE ACTIONS WILL RESULT IN ADDITIONAL FEES:
- $35 – DECLINED PAYMENTS (NOT PROCESSED WITHIN 48 HOURS)
- $35 – LATE PAYMENT (AFTER 48 HOURS)
- $45 – LATE ROOMMATE NAME(S) SUBMISSION (AFTER OCTOBER 1, 2024)
- $50 – RESERVATION CHANGE OR MODIFICATION (OUTSIDE 60 DAYS OF EVENT)
- $125 – RESERVATION CHANGE OR MODIFICATION (WITHIN 60 DAYS OF EVENT)
- $250 – RESERVATION TRANSFERS
- 3.5% CC FEE – XTRA NIGHTS REFUND.
- 3.5% CC FEE – RESERVATION TRANSFER REFUND (IF PROCESSED BY THE SANDS). TO AVOID THIS FEE, PAYMENT CAN BE MADE DIRECTLY TO THE ORIGINAL GUEST ON THE RESERVATION, AND ONLY THE $250 TRANSFER FEE WILL APPLY.
DO YOU OFFER REFUNDS?
THERE ARE NO REFUNDS FOR ANY DOWN PAYMENTS, PAYMENTS, OR PAID-IN-FULL RESERVATIONS.
WE STRONGLY RECOMMEND TRAVEL INSURANCE THROUGH A REPUTABLE COMPANY SUCH AS TRAVELGUARD.COM.
CAN I SELL MY RESERVATION IF I CAN’T MAKE IT?
YES. ONCE BOOKED, YOU OWN THE RESERVATION – YOU MAY SELL IT IF YOU CAN’T GO.
THERE ARE 2 WAYS TO DO THIS:
- SELL DIRECTLY TO A FRIEND OR INTERESTED PERSON(S). YOU HANDLE THE TRANSACTION. ONCE COMPLETE, YOU WILL CALL US TO UPDATE & TRANSFER THE RESERVATION. IT IS IDEAL TO HAVE BOTH PARTIES AVAILABLE FOR THIS TRANSACTION; PERSONAL INFORMATION SUCH AS EMAILS, PHONE NUMBERS & GUEST NAMES ARE NEEDED – ALL RESERVATIONS/IDENTIFICATION MUST MATCH THE NAME IN OUR SYSTEM FOR ADMITTANCE TO THE EVENT. NOTE: YOU MAY NOT SELL ANY RESERVATION ON OUR WEBSITE OR SOCIAL PLATFORMS.
- OFFER YOUR RESERVATION TO OUR WAITLIST. WE HANDLE THE TRANSACTION. THIS ONLY APPLIES IF THE EVENT IS SOLD OUT. IF WE HAVE SOMEONE ON OUR WAITLIST LOOKING FOR YOUR ROOM CATEGORY, WE CAN EASILY MOVE THEIR RESERVATION TO YOURS AND PROCESS YOUR REFUND. NOTE: REFUNDS CARRY A 3.5% FEE CHARGED TO THE CARDHOLDER. TO AVOID THE 3.5% FEE, PAYMENT CAN BE MADE DIRECTLY TO THE ORIGINAL GUEST ON THE RESERVATION, AND ONLY THE ADMINISTRATION FEE WILL APPLY.
THERE IS A $250 ADMINISTRATION FEE FOR ALL ROOM TRANSFERS.
ROOMS
WHY ARE ALL THE ROOMS CALLED SUITES?
PLANET HOLLYWOOD IS AN ALL-SUITE RESORT. BY DEFINITION, A SUITE HAS MORE SPACE & AMENITIES THAN A TYPICAL HOTEL ROOM.
EVERY ROOM IS LAID OUT IN A WAY THAT PROVIDES MORE ELBOW ROOM & COMFORT FOR AN EXTENDED STAY. IT’S MORE LIKE APARTMENT-STYLE LIVING THAN A SINGLE-NIGHT STAY AT A DAYS-INN.
EVERY ROOM BOASTS A SITTING AREA (NOT ALL ARE IN A SEPARATE ROOM) AND A TERRACE OR BALCONY. YOU WILL ALSO FIND A MINI-FRIDGE, ROOM SAFE, IRON, HAIR DRYER, TV & COFFEE MAKER.
WHAT’S THE DIFFERENCE BETWEEN STANDARD SUITES AND STAR CLASS SUITES?
AS FAR AS THE ROOMS THEMSELVES, THEY DO NOT DIFFER IN SIZE. FOR INSTANCE, A STANDARD JUNIOR AND A STAR CLASS JUNIOR ARE THE SAME IN TERMS OF SPACE & LAYOUT. THE DIFFERENCE IS IN THE AMENITIES.
BOOKING A STAR CLASS SUITE ADDS A LAYER OF VALUE TO YOUR EXPERIENCE:
- FIRST ENTRY INTO CONCERT HALL
- VIP CONCERT VIEWING AREA
- VIP CONCERT LOUNGE WITH PRIVATE BAR
- PERSONAL BUTLER
- PREFERRED ROOM LOCATIONS
- PRIVATE POOL FOR STAR CLASS GUESTS
- NIGHTLY TURNDOWN SERVICE
- PREFERENTIAL RESTAURANT RESERVATIONS
- PERSONALIZED CHECK-IN AND CHECK-OUT
- EARLY CHECK-IN AND LATE CHECK-OUT (SUBJECT TO AVAILABILITY)
- PREMIUM DRINK MENU AVAILABLE IN STAR CLASS BAR & GRILL (SOME RESTRICTIONS APPLY
- DAILY CONTINENTAL BREAKFAST SERVICE IN THE STAR CLASS BAR & GRILL
- EVENING HORS D’OEUVRES AND AFTERNOON SNACKS, INCLUDING DECADENT DESSERTS IN STAR CLASS BAR & GRILL
- UPGRADED ROBES AND SLIPPERS IN ROOM
- EXCLUSIVE BEACH AREA WITH DEDICATED BAR AND WAITER SERVICE
- PREFERENTIAL PRICING ON SPA TREATMENTS (SOME RESTRICTIONS APPLY)
- SELECTION OF IN-SUITE LIQUOR (ONE BOTTLE PER 6-NIGHT STAY)
- UPGRADED MINIBAR RESTOCKED DAILY (ACCORDING TO CONSUMPTION)
- DISTINCTIVE RFID WRIST BRACELET
- DISTINCTIVE EVENT WRISTBAND
- PERSONALIZED CHECK-IN AND CHECK-OUT
- UPGRADED MINIBAR RESTOCKED DAILY (ACCORDING TO CONSUMPTION)
- UPGRADED ROOM SERVICE MENU
- PILLOW MENU
- ADDITIONAL PRIVATE FITNESS CENTER WITH MODERN EQUIPMENT
- COMPLIMENTARY ACCESS TO FLOWRIDER SURF MACHINE (SOME RESTRICTIONS APPLY)
WHAT IF THE ROOM I WANT IS "SOLD OUT"?
IF THE ROOM YOU WANT IS SOLD OUT, RESERVE YOUR SECOND CHOICE ROOM TO SECURE YOUR RESERVATION; AFTER CHECKOUT, COMPLETE THE WAITLIST FORM FOR THE ROOM CATEGORY YOU PREFER – WE WILL ADD YOU TO THE WAITLIST. YOU CAN FIND YOUR ROOM’S WAITLIST BY CLICKING THE WAITLIST BUTTON ON THE PRICING PAGE.
IF YOU WISH TO BE ADDED TO THE WAITLIST WITHOUT SECURING YOUR RESERVATION, PLEASE CONTACT US AT 855-452-7900. PLEASE NOTE THAT WE CAN NOT GUARANTEE ANY ROOM WITHOUT A RESERVATION.
GUESTS WITH CURRENT RESERVATIONS (INCLUDING DOWN PAYMENTS) TAKE PRIORITY ON THE WAITLIST.
WILL I HAVE A VIEW FROM MY BALCONY/TERRACE?
ALL SUITES HAVE EITHER A BALCONY OR TERRACE. TERRACES ARE ON OUR FIRST-FLOOR SUITES, AND BALCONIES ARE ON ALL HIGHER FLOORS.
ALL VIEWS FACE THE RESORT CENTER – THERE ARE NO BRICK WALL OR ALLEYWAY VIEWS. DEPENDING ON THE ROOM CATEGORY AND BUILDING LOCATION, YOUR VIEWS WILL BE TOWARD THE OCEAN, POOLS, OR GARDENS.
CAN I ROOM ALONE?
YES! WE HAVE SEVERAL SINGLE/SOLO TRAVELERS! OUR JUNIOR ROOM CATEGORY HAS A SINGLE-OCCUPANCY OPTION IN BOTH STANDARD & STAR CLASS.
IS THERE A COFFEE MAKER IN MY ROOM?
YES. ALL SUITES INCLUDE A COFFEE MAKER.
THERE IS ALSO A COFFEE SHOP ON-SITE (FUEL COFFEE CO.) AND RESTAURANTS AND LOUNGES OFFER COFFEE.
TRAVEL
DO I NEED A PASSPORT?
YES. A VALID PASSPORT IS REQUIRED FOR ENTRY INTO MEXICO. YOUR PASSPORT MUST MATCH YOUR GOVERNMENT-ISSUED I.D..
IT IS YOUR RESPONSIBILITY TO BE FAMILIAR WITH INTERNATIONAL TRAVEL LAWS.
DO I NEED A COVID-19 TEST TO ENTER MEXICO?
MEXICO DOES NOT CURRENTLY REQUIRE A NEGATIVE COVID-19 PCR OR RAPID ANTIGEN FOR ENTRY.
WHAT AIRPORT SHOULD I FLY INTO?
CANCUN INTERNATIONAL AIRPORT (CUN)
HOW WILL I GET FROM THE AIRPORT TO THE RESORT?
TRANSPORTATION TO/FROM THE AIRPORT/RESORT IS INCLUDED IN YOUR RESERVATION.
AS WE NEAR THE EVENT, WE WILL SEND A LINK FOR YOU TO RESERVE YOUR SEAT(S). YOU WILL ENTER DETAILS SUCH AS YOUR NAME, FLIGHT NUMBERS, AND DATES OF ARRIVAL/DEPARTURE. YOU WILL RECEIVE A CONFIRMATION EMAIL FROM THE TRANSPORTATION COMPANY.
WE USE COACHES, SHUTTLE BUSES, VANS, AND SUVS TO TRANSFER GUESTS, DEPENDING ON THE NUMBER OF GUESTS ARRIVING AT THAT GIVEN TIME.
TRANSFERS THROUGH THE SANDS ARE TO/FROM THE (CUN) AIRPORT & PLANET HOLLYWOOD RESORT ONLY.
IF YOU BOOK A PRIVATE TRANSFER OUTSIDE OF THE SANDS (VIA THE RESORT OR THIRD PARTY), IT WILL NOT BE HANDLED IN ANY WAY BY THE SANDS. THE SANDS DOES NOT OFFER ANY COMPENSATION FOR UNUSED INCLUSIONS.
DO YOU OFFER TRAVEL INSURANCE?
NO. BUT WE STRONGLY RECOMMEND TRAVEL INSURANCE THROUGH A REPUTABLE COMPANY SUCH AS TRAVELGUARD.COM.
TRAVEL INSURANCE PLANS CAN COVER TRIP CANCELLATION, TRAVEL HEALTH INSURANCE, AND MORE. THERE ARE NO REFUNDS FOR ANY PAYMENTS OR PAID-IN-FULL RESERVATIONS.
EVENT
WHAT IS THE AGE REQUIREMENT TO ATTEND?
THE SANDS.ROCKS IS AN 18+ EVENT.
DO YOU OFFER DAY PASSES OR TICKETS TO INDIVIDUAL CONCERTS?
NO. THIS IS AN EXCLUSIVE EXPERIENCE – NO DAY PASSES, SINGLE CONCERT TICKETS OR LIMITED STAYS ARE OFFERED.
WILL I MEET ANY CELEBRITIES?
SCHEDULED CELEBRITY GUEST MEET & GREETS ARE AVAILABLE FOR AT LEAST TWO DAYS DURING THE EVENT & ARE INCLUDED WITH YOUR RESERVATION.
WE ENCOURAGE OUR ENTERTAINMENT (HEADLINERS, ACTORS, CELEBRITIES, ETC.) TO COMMIT TO A 3-DAY MINIMUM STAY – SOMETIMES THEY DO, AND SOMETIMES THEY DON’T. BUT, OUR EVENT IS INTIMATE ENOUGH TO AFFORD MANY OPPORTUNITIES TO MEET MUCH OF THE TALENT ON THE GROUNDS, JUST THROUGH EVERYDAY HAPPENINGS. OUR SANDERS HAVE COUNTLESS PICTURES OF THEMSELVES MINGLING WITH TALENT THROUGHOUT THEIR STAY. SO KEEP YOUR PHONES CLOSE BY & CHARGED!
IS THERE A DRESS CODE?
NO. THERE IS NO DRESS CODE DURING OUR EVENT. HOWEVER, THIS IS AN 80S/GEN-X IMMERSIVE EXPERIENCE, AND WE ENCOURAGE OUR GUESTS TO WEAR WHAT THEY WORE IN THAT ERA!
NOTE: IF YOU PURCHASE EXTRA NIGHTS OUTSIDE OF THE EVENT, THE RESORT DRESS CODE WILL BE ENFORCED DURING THOSE TIMES.
DO I HAVE TO WEAR A COSTUME ON THEME DAYS & NIGHTS?
NO, BUT MANY DO! AND IT’S SO MUCH FUN!
OUR DAY THEMES ARE VERY CASUAL & BROAD – AND GEARED TOWARD POOL WEAR. OUR EVENING THEMES ARE MORE ROBUST & SPECIFIC – THIS IS WHERE YOU WILL SEE THE SHOWMANSHIP OF THOSE THAT LOVE TO DRESS-UP! WE ENCOURAGE EVERYONE TO PARTICIPATE AND SUPPORT WHATEVER LEVEL OF DRESS-UP (OR DOWN) YOU ARE COMFORTABLE WITH.
WHERE CAN I SEE THE SCHEDULE OF EVENTS?
WE SHARE THE FULL SCHEDULE IN THE SANDER XCLUSIVE – ACCESS IS GRANTED AFTER BOOKING.
ARE THERE ANY QUIET AREAS TO UNWIND?
YES!
OUR DAYTIME CONCERTS & EVENTS TAKE PLACE AT THE MAIN POOLS, LOCATED AT THE BACK END OF THE RESORT (BEACH SIDE). DURING THOSE TIMES, THE MAJORITY OF OUR GUESTS WILL BE PARTYING HERE. YOU CAN FIND REFUGE TOWARD THE FRONT OF THE RESORT (MAIN LOBBY SIDE). THIS AREA BOASTS SEVERAL RESTAURANTS & BARS, THE SPA, AND LOW-KEY ACTIVITIES LIKE TRIVIA, WORKSHOPS, AND THE MOVIE THEATER!
OUR EVENING CONCERTS & EVENTS TAKE PLACE IN REVERSE OF OUR DAYTIME SCHEDULE. THE CONCERT HALL AND TOMTOM CLUB ARE HIGH-TRAFFIC & HIGH-ENERGY AREAS LOCATED NEAR THE FRONT OF THE RESORT (MAIN LOBBY SIDE). THERE ARE STILL PLENTY OF SPACES TO BREAK AWAY FROM THE CROWD SHOULD YOU NEED A BREAK.
YOUR ROOM IS ALSO A GREAT PLACE TO RELAX & UNWIND. EVERY SUITE IS SPACIOUS WITH A TERRACE OR BALCONY, AND 24-HR ROOM SERVICE IS INCLUDED IN YOUR RESERVATION.
IS SMOKING ALLOWED?
THERE IS A NO-SMOKING POLICY INSIDE THE ROOMS & RESORT; SMOKING IS ONLY PERMITTED OUTSIDE.
IF YOU DO NOT FIND YOUR ANSWER HERE, PLEASE DO NOT HESITATE TO CONTACT US:
IF YOU REACH US OUTSIDE OF BUSINESS HOURS, PLEASE LEAVE A MESSAGE. WE WILL RESPOND PROMPTLY.
IF YOU LEAVE THE WEBSITE DURING AN ACTIVE CHAT, OUR REPLY WILL COME VIA EMAIL.