COMMITMENT TO CLEAN

WE ARE COMMITTED TO PROVIDING YOU WITH A SAFE ENVIRONMENT THAT ALIGNS WITH EXPERT PROTOCOLS FOR WORKING TO DEFEAT COVID-19. CONSISTING OF IN-HOUSE AND OUTSIDE EXPERTS IN FOOD AND WATER SAFETY, HYGIENE AND INFECTION PREVENTION, AND HOTEL OPERATIONS, OUR MARRIOTT CLEANLINESS COUNCIL IS REDEFINING OUR CLEANING AND SAFETY STANDARDS. WE WILL ACTIVELY MONITOR AND EVOLVE OUR SOLUTIONS TO ENSURE A CONTINUED FOCUS ON THE HEALTH AND SAFETY OF OUR GUESTS AND ASSOCIATES. 

WHEN GUESTS CHECK INTO MARRIOTT’S HOTELS OVER THE NEXT FEW MONTHS, THEY WILL NOTICE A NUMBER OF ADDITIONS TO THE COMPANY’S REGIMEN DESIGNED TO SET AN EVEN HIGHER STANDARD OF CLEANLINESS FOR THE HOTELS. SPECIFIC AREAS OF FOCUS INCLUDE:

FACE COVERINGS

PROVIDING A SAFER ENVIRONMENT FOR OUR GUESTS AND ASSOCIATES IS A TOP PRIORITY.

FOR THE U.S. – FULLY VACCINATED GUESTS ARE NO LONGER REQUIRED TO WEAR FACE COVERINGS OR SOCIAL DISTANCE IN INDOOR OR OUTDOOR AREAS OF THE HOTEL UNLESS REQUIRED BY LOCAL LAW. ALL UNVACCINATED ASSOCIATES ARE REQUIRED TO WEAR FACE COVERINGS WHEN INDOORS.

FOR CANADA, FACE COVERINGS ARE OPTIONAL FOR GUESTS IN JURISDICTIONS WHERE FACE COVERINGS ARE NOT REQUIRED TO BE WORN INDOORS. ALL ASSOCIATES IN CANADA WILL CONTINUE TO BE REQUIRED TO WEAR FACE COVERINGS.

FOR CARIBBEAN AND LATIN AMERICA, FACE COVERINGS ARE REQUIRED FOR GUESTS AND ASSOCIATES IN ALL INDOOR PUBLIC AREAS.

SURFACE AREAS AND PUBLIC SPACES

IN PUBLIC SPACES, THE COMPANY HAS ADDED TO ITS ALREADY RIGOROUS CLEANING PROTOCOLS, REQUIRING THAT SURFACES ARE TREATED WITH HOSPITAL-GRADE DISINFECTANTS AND THAT THIS CLEANING IS DONE WITH INCREASED FREQUENCY. IN GUEST ROOMS, MARRIOTT HAS ADDED TO ITS DETAILED CLEANING PRACTICES, REQUIRING ALL SURFACES TO BE THOROUGHLY CLEANED WITH HOSPITAL-GRADE DISINFECTANTS. IN THE US, WIPES WILL BE AVAILABLE UPON GUEST REQUEST AT THE FRONT DESK.

THESE NEW ENHANCED CLEANING TECHNOLOGIES INCLUDE ELECTROSTATIC SPRAYERS TO SANITIZE SURFACES THROUGHOUT THE HOTEL. WE ARE USING AIR PURIFYING SYSTEMS THAT ARE EFFECTIVE AGAINST VIRUSES IN THE AIR AND ON SURFACES. LEARN MORE ABOUT OUR PARTNERSHIP WITH ECOLAB AND THEIR PRODUCTS.

GUEST CONTACT

TO HELP ALLEVIATE THE RISK OF COVID-19 TRANSMISSION THROUGH PERSON-TO-PERSON CONTACT, MARRIOTT WILL BE USING SIGNAGE IN ITS LOBBIES TO REMIND GUESTS TO MAINTAIN SOCIAL DISTANCING PROTOCOLS AND WILL REMOVE OR REARRANGE FURNITURE TO ALLOW MORE SPACE FOR DISTANCING. THE COMPANY IS PLANNING TO ADD PARTITIONS AT FRONT DESKS TO PROVIDE AN EXTRA LEVEL OF PRECAUTION FOR ITS GUESTS AND ASSOCIATES AND IS WORKING WITH SUPPLY CHAIN PARTNERS TO MAKE MASKS AND GLOVES AVAILABLE TO ASSOCIATES. YOU’LL SEE MORE HAND SANITIZING STATIONS AROUND MARRIOTT’S HOTELS – NEAR THE ENTRANCES AND FRONT DESKS, ELEVATOR BANKS, AND FITNESS AND MEETING SPACES. 

FOOD SAFETY

AT MARRIOTT, FOOD HANDLERS AND SUPERVISORS ARE TRAINED ON SAFE FOOD PREPARATION AND SERVICE PRACTICES. THE COMPANY’S FOOD AND BEVERAGE OPERATIONS ARE REQUIRED TO CONDUCT SELF-INSPECTION USING ITS FOOD SAFETY STANDARDS AS GUIDELINES, AND COMPLIANCE IS VALIDATED BY INDEPENDENT AUDITS. MARRIOTT IS ALSO ENHANCING SANITATION GUIDELINES AND TRAINING VIDEOS FOR ASSOCIATES THAT INCLUDE HYGIENE AND DISINFECTING PRACTICES. IN ADDITION, THE COMPANY IS MODIFYING ITS OPERATIONAL PRACTICES FOR IN-ROOM DINING AND DESIGNING NEW APPROACHES TO BUFFETS.